Shipping Policy

At Vital Gold, we aim to process and dispatch your order as quickly as possible.

UK Delivery

UK orders typically arrive within 1–2 working days after dispatch.

Delivery options, rates, and any free shipping thresholds will be shown clearly at checkout before you complete your order.

International Delivery

We currently ship to selected international destinations, including the EU and US.

International delivery times vary depending on the destination, customs processing, and the delivery service selected at checkout. Available shipping options and rates will be displayed during checkout.

Free Shipping

We offer free shipping on eligible orders over:

• £25 for UK orders

• €25 for EU orders

• $25 for US orders

The correct shipping options and thresholds will be applied automatically at checkout.

Order Processing

Orders are usually processed promptly during normal working days. Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email. Where tracking is available, tracking details will also be provided.

Delivery Delays

Most orders arrive within the expected delivery window, but delays can occasionally occur due to courier issues, customs checks, public holidays, or circumstances outside our control.

If your order has not arrived within a reasonable time, please contact us at info@vitalgold.co.uk and we will be happy to help.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, or local charges may apply depending on your country’s rules. These charges are the responsibility of the customer and are not included in our product or shipping prices unless clearly stated at checkout.

We recommend checking your local import rules before placing an international order.

Incorrect Delivery Details

Please ensure your shipping address is entered correctly at checkout. We cannot guarantee that address changes can be made once an order has been placed.

If you notice an error in your delivery details, please contact us as soon as possible at info@vitalgold.co.uk.

Missing or Damaged Orders

If your order arrives damaged, or you believe it may have been lost in transit, please contact us at info@vitalgold.co.uk with your order number and any relevant photos or delivery information.

We will review the issue and work with you to resolve it as quickly as possible.

Contact

For delivery questions, please contact us at:

info@vitalgold.co.uk